Hotel Metropolitan Tokyo Haneda

I’m writing this with great gratitude to the staff that helped us when we stayed here the last night of our Japan trip. My four year old daughter was sick and the hotel staff noticed while responding to a quick room service. Soon our phone rang and later a gentleman, who I later believed was a senior staff or the manager of the hotel, knocked on our door to check on us. I let him know about our situation and that I was considering taking my child to a nearby clinic that evening. The gentleman offered to help and let us know he would make some calls. He later shared his findings about which clinic would be the best for us. He went out of his way making sure that the pediatric clinic would treat foreigners and accept credit card payments. After knowing that we would like to go there right away, he called a taxi for us and even made sure the taxi driver was crystal clear about the destination, and then he phoned the clinic to inform our ETA, etc. I was so pleasantly surprised about his thoroughness and how considerate he was while providing the help with professionalism and a genuine care. It’s hard for me to imagine to receive this same level of service at any other hotels we have stayed over the years. I have to admit that I didn’t initially have a high expectation as the location was a bit tricky and it took a while for us to figure out the right way up to the lobby. I’d recommend providing a more detailed direction to guests who visit the first time if possible. But the bit of challenge was soon overwritten by the warmness and care we felt during our stay. I would definitely stay here again.

The modern retro look in room and the amazingly decorated corridors made this place my favorite hotel. I had the luck of getting an airside room and could see nighttime operations on the runways. Certainly a place an AVgeek would love. The small touches like postcards in room and great amenities like shaving razor and cream were much appreciated. The "secret" rooftop terrace where you could sit and watch operations at the airport 24/7 was wonderful. Staff were all lovely - one manager was even greeting people outside and leading them in to the lobby.

The entire design is running great; they have many elements of good associations with the airport and travel. The room's space, layout, and presentation are great and comfortable. I like the view from my room. The shuttle service to the hotel is just what we need, perfect. Their staff are willing to help, and even though they've set up the self-check-in system, they respond to inquiries professionally and efficiently. A great choice for travelers if someone needs a stopover for flying either to HND or departed from HND. I would love to stay here next time if their room rate is still that friendly while their occupancy rate is going up after receiving many great reviews:).

I stayed here during a 23 hour layover because it’s right outside the airport. You can take a quick train here, but I arrived late so I just took a taxi since I was exhausted (it only took about 3-5 minutes to get here by taxi). The staff was excellent- they’re very professional and respectful, typical in Japanese hospitality. The property was brand new, so everything looked excellent and well maintained. The rooms were nice and cozy (most importantly the bed- you will definitely have a goodnight sleep). You get quite a few amenities with your room, which is nice after a long flight. The rooms are well insulated and sound proofed, so I had no idea if there was anyone staying in any of the rooms next to me. They do have a restaurant where you could eat breakfast, and my room did come with buffet style breakfast. Obviously your food options are mostly Japanese but there’s also some “western breakfast” options per se. Unfortunately I arrived late for breakfast due to sleeping in, but I was able to eat a few things. Overall, this is an excellent choice to stay during a layover instead of sleeping in the airport. It is well worth the money.

The location was right next to Tenkubashi station which is just 3 mins to/from Haneda terminal 3. Top notch hospitality with super friendly and helpful staff members. The room was so clean and neat, lots of towels and amenities available as well as tea and coffee. The entrance was slightly hard to find at a glance but otherwise it was one of my best stays in Tokyo. It would cost 3x as much in London for the same quality of services. Highly recommended :)